1. Company Information

Noa Noa is owned and operated by:

Mollys Collective ApS
Krogenbergvej 15A, Nyrupgaard
3490 Kvistgaard
Denmark
Company registration number / CVR: 46480562

Please note that this address is our head office and cannot be used for return parcels. Returns must be created through our return portal.

2. General Use of the Webshop

Our webshop is generally available 24 hours a day, but may be temporarily unavailable due to maintenance, technical updates or circumstances beyond our control.

Orders can only be placed through our webshop. We do not process orders placed by e-mail, phone or letter.

If you experience problems with your order or the use of our webshop, please contact Customer Service at [email protected].

3. Age Requirement

You must be at least 18 years old to place an order on our webshop. If you are under 18, you must have consent from a parent or legal guardian.

4. Availability of Products

All orders are subject to product availability.

If a product is out of stock or cannot be delivered due to inventory discrepancies, you will be notified by e-mail as soon as possible. You will not be charged for unavailable items. If partial delivery is possible, you will only be charged for the items shipped.

If you purchased an item in a physical store, refunds must be handled directly with the store where the purchase was made.

5. Placing an Order

Before completing your order, you can review and change your order details, including delivery address, billing information, payment information and the items in your basket.

When you click the final payment button and the order confirmation appears on your screen, you are bound by the purchase agreement.

After placing an order, you will receive an order confirmation by e-mail. If you do not receive it, please check your spam folder before contacting Customer Service.

If you made a mistake when placing your order, please contact Customer Service as soon as possible. We cannot guarantee that changes can be made once the order has been processed.

6. Prices and Payment

All prices are inclusive of VAT unless otherwise stated. The applicable currency will be displayed at checkout.

We reserve the right to correct typographical errors, pricing errors, tax changes and currency fluctuations.

We accept selected payment methods depending on your country and market. These may include Visa, Mastercard, Apple Pay, Google Pay, MobilePay, Klarna and PayPal.

PayPal is available on all our webshops. Vipps will be available soon on our Norwegian webshop.

Payment will only be charged once the goods have been dispatched from our warehouse.

All payment information is encrypted using SSL technology in accordance with industry standards.

For customers within the European Economic Area, payments may require Strong Customer Authentication, such as approval through your bank app, MitID or another secure verification method.

7. Fraud Prevention

To protect our customers and maintain a high level of security, we may carry out verification checks in connection with an order.

We reserve the right to cancel an order if payment information cannot be verified, if we suspect fraud or unlawful activity, if an unintentional error has occurred on the webshop, or if we have reason to believe that the customer does not meet the age requirement.

8. Delivery

Delivery times and shipping prices are stated on our Shipping information page. Estimated delivery times are indicative and may vary during sale periods, holidays or other busy periods.

We deliver to the countries listed on our Shipping information page. We do not deliver to PO boxes.

If your order contains multiple items, we reserve the right to ship the order in separate deliveries. You will not be charged additional shipping costs for separate deliveries.

Once your order has been packed and shipped from our warehouse, you will receive a shipping confirmation with a tracking link.

If your parcel appears damaged upon delivery, we recommend that you refuse the parcel or contact Customer Service as soon as possible with photos of the damage.

We are not responsible for delays caused by circumstances beyond our control.

9. Customs, Duties and Import Rules

For orders outside the EU, local customs rules, taxes or duties may apply depending on the destination country.

Any applicable information will be shown where relevant during checkout or handled according to local import rules. Local customs authorities may require additional information before delivery.

10. Right of Withdrawal

You have the right to withdraw from your purchase within 14 days from the day you receive the goods.

If your order contains multiple items delivered separately, the withdrawal period expires 14 days after the day you receive the last item.

To exercise your right of withdrawal, you must create a return through our return portal within this period.

The withdrawal deadline is met if you send your return before the withdrawal period has expired.

11. Returns

Returns must be created through our return portal.

Return fees are deducted from your refund when your return has been processed:

Denmark: 49 DKK
Sweden: 75 SEK
Norway: 199 NOK
Germany: 10 EUR
Other EU countries: 10 EUR

For items purchased from our Outlet, a higher return fee applies:

Denmark: 99 DKK
Sweden: 150 SEK
Norway: 274 NOK
Germany: 17 EUR
Other EU countries: 17 EUR

Customers in Denmark, Sweden and Norway receive a QR code, which must be shown at the parcel shop so the return label can be printed. The QR code is valid for 60 days.

Customers in Germany and the rest of the EU receive a return label, which must be printed and attached clearly to the parcel.

Returned items must be unused, in their original condition and with all original tags and hangtags attached. Items showing signs of wear, washing, perfume, smoke, pet hair or damage may result in a reduced refund reflecting the diminished value.

We do not accept returns sent cash on delivery, returns sent to parcel shops without using our return portal, or returns sent to previous warehouse addresses.

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12. Returns in Physical Stores

Online orders can be returned in our open Mollys Collective stores, but the return must still be created online through our return portal before the item is handed in.

When returning an online order in store, you must provide the store staff with your order number and RMA/return number.

Returning an online order in store costs 19 DKK. The fee will be deducted from your refund.

The store cannot refund the amount directly at the till, as online orders are refunded through our online payment system.

13. Refunds

Once we have received and processed your return, the refund will be issued to the original payment method used for the purchase.

Return processing normally takes 5–10 business days from the day we receive your parcel. Please note that it may take additional time before the amount appears in your account, depending on your bank or payment provider.

If your payment card has expired or been replaced, please contact your bank to ensure the refunded amount is transferred correctly.

Original shipping costs are not refunded unless otherwise required by applicable law.

14. Exchanges

We offer one free online exchange. Exchanges are created through the return portal.

Instead of choosing return, please select exchange in the portal. You can exchange your item for another size or colour, subject to availability.

When your exchange has been created, you will receive a return label or QR code depending on the country you are returning from.

If the requested size or colour is no longer available when your return is processed, we will contact you or refund the item.

15. Claims and Legal Warranty

Under applicable consumer protection legislation, you are entitled to a 2-year statutory warranty covering defects present at the time of delivery.

If you receive a defective item, or if the item does not match your order, you must create a claim through our return portal.

In the portal, please select claim instead of return and upload clear photos showing the issue. You must not return the item before your claim has been reviewed and approved by our Customer Service team.

The legal warranty does not cover defects, damage or wear caused by incorrect use, lack of care, washing contrary to the care instructions or normal wear and tear.

16. Gift Cards

If gift cards are available on the webshop, they can be redeemed at checkout by entering the gift card code in the discount or gift card field.

17. Discount Codes

Discount codes must be entered at checkout. Only one discount code can be applied per order unless otherwise stated.

Discount codes cannot be applied retroactively after an order has been placed.

18. Privacy Policy

We process personal data in accordance with our Privacy Policy, which explains how we collect, use and protect your information when you shop with us.

19. Force Majeure

We are not responsible for delays or failure to fulfil our obligations if this is caused by events outside our reasonable control, including but not limited to strikes, transport disruptions, technical issues, weather conditions or other force majeure events.

20. Limitation of Liability

To the extent permitted by law, Noa Noa shall not be liable for indirect or consequential losses. Nothing in these Terms limits statutory consumer rights under applicable law.

21. Complaints and Dispute Resolution

If you have a complaint, we encourage you to contact us first so we can attempt to resolve the matter amicably.

You may also submit a complaint to the relevant national consumer authority. In Denmark, complaints can be submitted to:

Nævnenes Hus
Toldboden 2
8800 Viborg
www.forbrug.dk

If you reside in another EU country, you may use the EU Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/odr

Our e-mail address for ODR purposes is: [email protected]

22. Governing Law and Jurisdiction

These Terms of Service are governed by Danish law. Any dispute must be brought before the competent courts, subject to mandatory consumer protection rules that may apply in your country of residence.

23. Amendments

We reserve the right to amend these Terms of Service at any time. The version published on our website at the time of purchase will apply.