You can register a return within 14 days of receiving your order. This applies to both full-price and sale items.

Visit our Returns & Exchanges page and select the return portal for your delivery country. Enter your order number and the email address used for your purchase, then follow the instructions.

For returns from other EU countries, you will receive a return label by email. Print it, attach it to your parcel and keep your proof of postage.

Please return items unworn and unwashed, with their original tags attached. A return fee will be deducted from your refund. See our Returns & Exchanges page for details.

Your payment will be charged when your order is dispatched.

Read more in our Terms & Conditions.

Delivery charges depend on your delivery country and the shipping option available. The final shipping charge is shown at checkout before you complete your purchase.

Visit our Shipping & Delivery page for more information.

We deliver to selected European countries.

You can find the list of destinations on our Shipping & Delivery page. If your country is not listed, please contact [email protected] before placing an order.

Of course. If you would like more information about a style, its fit or materials, our customer service team will be happy to help.

Email [email protected] with the product name or a link to the item, along with your question.

Delivery to our other EU destinations usually takes 2–5 business days. Delivery may take longer during busy campaign periods and holidays.

Once your order has been dispatched, you will receive a shipping confirmation with a tracking link.

Find more information on our Shipping & Delivery page.

Please register a claim through the relevant return portal on our Returns & Exchanges page.

Select “claim” and upload clear photos showing the issue, together with a short description. Our customer service team will review your claim and help you with the next steps.

Please wait for our instructions before sending the item back.

Your order may arrive in separate parcels, so please check your shipping confirmations first.

If an item is missing, email [email protected] with your order number and the name of the missing item.

If the packaging arrived damaged, please also include photos of the packaging and shipping label. Keep the packaging while we look into the issue.

Your order may arrive in separate parcels, so please check your shipping confirmations first.

If an item is missing, email [email protected] with your order number and the name of the missing item.

If the packaging arrived damaged, please also include photos of the packaging and shipping label. Keep the packaging while we look into the issue.

How can I contact you?

You are always welcome to email us at [email protected].

Please include your order number if your enquiry concerns an existing order. This helps us assist you more quickly.

Our customer service team responds to enquiries on business days.

Yes. You can explore Noa Noa in our Mollys Collective concept stores in Denmark.

Visit our Find a Store page for locations and opening hours.

You can also return online purchases in our open Mollys Collective stores. Please register your return through our return portal beforehand and bring your order number and return number. A store return fee of 19 DKK applies.

You can subscribe using the newsletter signup form on our website to receive news, inspiration and offers from Noa Noa.

If you would like to unsubscribe, simply click the unsubscribe link at the bottom of any of our newsletters.

Yes. We offer one free online exchange for another size or colour, subject to availability.

Open the relevant return portal through our Returns & Exchanges page and select “exchange”. Follow the instructions to arrange your exchange.

Returns are normally processed within 5–10 business days of reaching us. Your refund will be issued to the payment method used for your purchase.

Your bank or payment provider may need additional time before the refund appears in your account.