Terms & conditions

Company informations:

NOA NOA A/S, KROGENBERGVEJ 15A 3490 KVISTGAARD, DENMARK.
CVR: 60746214

Prices:
All prices are incl. VAT and taxes and the currency is stated in euros if nothing else is mentioned. Reservations are made for printing errors, pricing errors, tax and currency changes.

Noa Noa will not subsequently charge you if your order is taken at customs. The price you pay is fixed, extra fee will not be charged.

Delivery

Noa Noa Webshop usually delivers within 4-5 weekdays. However, in connection with holidays, sales start etc., there can be a delivery time of up to 7-10 weekdays. Subject to sold-out products and deferred delivery from our supplier.

UK Customers: The prices shown on the website, is the prices valid for UK customers, which means, UK customers does not pay any additional fee’s or taxes when shopping at www.noanoa.com

We deliver to the following countries / areas:

Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hong Kong SAR China, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Mayotte, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States

Right of complaint:

As a customer, you obviously have the right to complain about a product that has defects or flaws that were present when the product was sold. The right of complaint is valid for 2 years and includes manufacturing faults and material defects.

Any dispute between Noa Noa Webshop and the customer is governed by Danish law.

Right of cancellation:

We offer 30 days’ right of exchange and cancellation.

If you want to use your right of cancellation, you must pay for the return shipment, unless anything else has been agreed. You may not return the product COD (Cash on Delivery). You are responsible for sending your goods back and bear all costs. However, countries marked with * has a return label included. Send in the way you find most convenient.

Return (Warehouse) address:
System Transport A/S
Noa Noa WEB / Port 56-58
Kumlehusvej 1
Dk-4000 Roskilde

*** Please note: Do NOT send packages COD. ***

If it is a matter of a complaint, please include comprehensive information in the package to facilitate quick service.

Please include a copy of the invoice/order confirmation.

We recommend that you the enclosed returnlabel, when returning the product, and that you send the product as a parcel.

This makes it possible to track the package in the courier’s system, thus eliminating any doubt of whether the product has been delivered to Noa Noa Webshop.

Information regarding the complaint procedure:

If you wish to make a complaint, we hope that you will contact Noa Noa Webshop first to see if we can find a solution.

A complaint about a product or a service purchased from us can be submitted to the Danish Competition and Consumer Authority, the Complaint Resolution Centre, Carl Jacobsens Vej 35, 2500 Valby, Denmark.

You can complain to the Complaint Resolution Centre through https://www.forbrug.dk/

You can also use the online complaint portal of the EU Commission when submitting a complaint. This is particularly relevant if you are a consumer residing in a different EU country. Submit your complaint here: ec.europa.eu - When submitting your complaint, please enter our e-mail address: shop@noanoa.com