Exchange & Return Policy

Exchange Policy

 

We offer free exchanges within 14 days if you have ordered the wrong size or wish to exchange for another size.

You can easily create your exchange via our return portal: Create Exchange

 

 

Note: We cover the cost of one exchange per order.

 

Return & Refund Policy

How long do I have to regret my purchase?

At Noa Noa webshop, we offer you as an extra service a full 14 days return on all orders purchased online. The return deadline also applies to discounted items. The return deadline is valid from the day after you have received your package. If this is a public holiday, the right of return applies from the next weekday.

What is the cost to send an item back?

Please note that we charge for returns per order and not per delivery. For more information on how to pack your return, read below.

Sweden, Germany & Finland : EUR 10

A return fee of EUR 15 will be charged when using our return portal. 
Please register your return here.

Once we have received and processed your return package, you will be refunded, minus the return fee, which covers shipping and return costs. You are also welcome to purchase return shipping yourself and send your return package to the address found in the "complaints" section below. In this case, you will be responsible for the shipping costs.

If there are any problems with the Return Portal, please contact our customer service via email: customerservice@mollyscollective.com

Return Process and Return Portal:

When we receive your return package and has processed it, you will get the purchased amount back for the item(s). The cost of shipping your items back to us will be deducted from the amount. If you are shipping back your items at your own cost please note that you are responsible for the return package until it arrives at our warehouse, so we highly recommend to send it back with a track and trace so you can follow the return package.

If you have any problem regarding the return portal, please contact our customer service at customerservice@mollyscollective.com.

How do I return?

Please follow this guide for an easy and quick return:

1. Pack your item(s) securely. The item(s) can be returned even if the plastic is broken during testing. Use the post order bag from receiving the order or pack your return order in a bag or box that can be securely closed.
2. Register your return at our Noa Noa Return Portal and follow our guide and the steps. Please make sure to fill in your order number and the correct return reason. Put the return label on the package.
3. Drop off your return package at the parcel shop or another drop-off point. You can see which currier it must be sent back with on the return label. Once you have submitted the shipment, it will be returned to our return warehouse. With the return label, the package is insured and you will be able to follow the package return journey via the track and trace link you receive by sms or email upon delivery.

 

The condition of the returned item(s)

You are of course welcome to try the item on when you receive it. However, make sure that the original price tag is not broken and still attached to the item when it is returned. Furthermore, there must be no deterioration in the condition of the product and the product must not be marked by the use of perfume, smoking or have stains or holes. To get the total purchase amount back, it is expected that the item is in unused condition.

Refund of the purchase amount

Refund of the purchase amount will be transferred to the same payment card used for purchase. The money will be visible in your account within 14 days. If, in the meantime, from purchase to return, you have lost your card or received a new card, please contact your bank to transfer the amount after Molly’s Collective has made the return refund.

Shipping policy for non-collection or refusal of delivery

If your package is returned to us due to non-collection or refusal of delivery, a return shipping fee equivalent to the actual cost of shipping the package, will be deducted from your refund.

Claims/complaints

According to the right of complaint, you have an warranty that follows your countries law. If you experience an error on the item(s), or if you want to create a complaint case, please contact our customer service before sending an item back. If we assess that you need to send the item back please use one of these methods:

1. First, you need to contact customer service before sending an item back. E-mail us at customerservice@mollyscollective.com. 
2. Enclose a delivery note and state the reason for complaint. If you do not have your delivery note, please write your order number, full name, e-mail and reason for complaint on a paper that you enclose in the package.
3. You can buy a return label at your own cost, and if the claim is approved we will refund the cost of freight. Claims must be sent to the following address at our head office in Kvistgaard.

HEAD OFFICE:
Molly’s Collective ApS
HAL 3
Krogenbergvej 15A
3490 Kvistgaard
DK – Denmark

Company registration number: 36490411
VAT registration number: DK36490411