TERMS AND CONDITIONS

Please read our Terms and Conditions

Company informations

Noa Noa, owned by Molly’s Collective Aps, Krogenbergvej 15A 3490 Kvistgaard, Denmark. CVR: 36490411.
(please note this address is our main Head office. This address can NOT be used for return packages, if you have a return order please ship it to our web warehouse. Find the address here.)

Sold out items

Reservations are made for sold out items. If this by any chance happens, we will make sure to contact you immediately by e-mail to let you know. The money for the item which is out of stock will not be deducted from your order. If you have more styles on your order, the rest of the styles will be shipped and the money for those items will be deducted when the order is shipped.

Stores

At our store Locator you will find all the physical stores. Follow the link here

Purchase of giftcard

Gift cards can no longer be used on our webshop. We are currently working on a new solution that will allow you to purchase and use valid Noa Noa gift cards both on our website and in our physical stores.

Customer Service

If you have any questions, you are welcome to contact our customer service by e-mail customerservice@mollyscollective.com and we will help you in the best way we can, as soon as possible. If you have urgent questions and want a quick response, you can use our chat robot function. You will find the Chatbot in the bottom of the webpage.

Information on complaints

We hope you will contact Noa Noa first to see if we can find a solution if you have a complaint.

If you wish to follow through, a complaint about a product or service purchased from us can be submitted to the Portal of the EU Commission here. When submitting your complaint, please enter our e-mail address: customerservice@noanoa.com. Please use this link for more informations: http://ec.europa.eu/consumers/odr/.