TERMS AND CONDITIONS

Company informations

Noa Noa A/S, Krogenbergvej 15A 3490 Kvistgaard, Denmark. CVR: 60746214. (please note this address is our main Head office. This address can NOT be used for return packages, if you have a return order please ship it to our web warehouse. Find the address here.

Sold out items

Reservations are made for sold out items. If this by any chance happens, we will make sure to contact you immediately by e-mail to let you know. The money for the item which is out of stock will not be deducted from your order. If you have more styles on your order, the rest of the styles will be shipped and the money for those items will be deducted when the order is shipped.

Stores

At our store Locator you will find all the physical stores. Follow the link here

Purchase of giftcard

If you wish to treat someone special or yourself, you can purchase a giftcard online at Noa Noa. You decide the amount, and the giftcard will be send by e-mail as a code immediately after the purchase. The giftcard can be used for all our 3 brands of House of Noa Noa; Noa Noa, Noa Noa miniature and Unmade Copenhagen.

The gift card is a code that must be entered in the basket. If you do not use the entire amount on the first purchase, the gift card is still active with the same code. The gift card can ONLY be used online and is valid for 5 years.

Customer service

If you have any questions, you are welcome to contact our customer service by e-mail or phone, and we will help you in the best way we can, as soon as possible. If you have urgent questions and want a quick response, you can use our chat robot function. You will find the Chatbot in the bottom of the webpage.

Information on complaints

We hope you will contact Noa Noa first to see if we can find a solution if you have a complaint.

If you wish to follow through, a complaint about a product or service purchased from us can be submitted to the Portal of the EU Commission here. When submitting your complaint, please enter our e-mail address: shop@noanoa.com. Please use this link for more informations: http://ec.europa.eu/consumers/odr/.